Government, through the Ministry of Industry and Commerce, has appointed a seven Consumer Protection Commissioners who are guided with a main mandate to protect consumers.
Consumer interests were lately represented by the Consumer Council of Zimbabwe (CCZ), which is a registered welfare organisation in accordance with Zimbabwean laws.It was however regarded as a toothless dog as it did not have any powers to bring businesses to account.
In a statement, Industry and Commerce Minister, Dr Sekai Nzenza, announced the new appointments following the recent gazette of the Consumer Protection Act of 2019.
Dr Nzenza said the appointments were done by His Excellency, President Emmerson Mnangagwa, in terms of the Public Entities and Corporate Governance Act (Chapter 10:31) effective 11 March 2021.
“The Commission shall operate as an implementation mechanism of the Consumer Protection Act in line with the Ministry of Industry and Commerce’s mandate. Pursuant to that, the Commission is mandated to protect the consumers, regulate the accreditation of consumer protection advocacy groups, conduct alternative dispute resolution, and promote consumer awareness in collaboration with the requisite line ministries, Government departments, institutions and advocacy groups,” Nzenza said.
Dr Mthokozisi Nkosi is the chairman of the commission while other members include Mrs Rosemary Mpofu, Mrs Nomazulu Donga, Dr Davison Gomo, Ms Ethel Hlabangana, Mr Rainess Chadoka and Ms Respina Zinyanduko.
This new Commission will enforce the Act through investigators and inspectors deployed across the country and will be aided by consumer advocacy organisations who, through a statutory instrument still to be crafted, will be designated to conduct conciliation and arbitration of disputes between parties.
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