Government has urged Zimbabwe Posts Pvt Limited (ZIMPOST) to adopt the e-Post concept totally, have it to perform its day to day delivery of products, services following the COVID-19 negative impacts on the group operations, Business Mail reports.
E-Post is a service under which printed or even handwritten messages of customers are scanned and transmitted as email through the internet. At the destination offices, these messages are printed, enveloped and delivered through postmen like other letters at the postal addresses.
The lessons learned from the Covid-19 pandemic are that ZIMPOST, like other companies, must ensure that its services are accessible 24/7 in order to meet social distancing and ease of transacting virtual protocols.
Addressing at the ZIMPOST strategic planning workshop, Minister of ICT, Postal and Courier Services Jenfan Muswere said the E-Post must be seen in e-Commerce which must drive Zimpost to become the “Amazon” of Zimbabwe.
“We want to see ZIMPOST providing seamless access to e-government services at post offices where the citizens will conveniently access services without necessarily having to travel to cities or towns,” he said.
At the Community Information Centres, ZIMPOST is urged to ensure that the digital divide is narrowed through the marketing of the various e-enabled services in the post office’s locality.
“In that regard, ZIMPOST must develop a clear business plan that will ensure sustainable operation of Community Information Centre.
“ZIMPOST has to produce a strategic plan that will focus the company towards being a smart Post Office that provides services in line with the Smart Zimbabwe 2030 concept,” Muswere added.
Zimbabwe is mandated with the provision of Universal Postal Services, connecting citizens locally and also with the rest of the world. This mandate has to be pursued with vigor and determination in pursuit of the country’s vision.
There is a recognition that the post office in Zimbabwe, like elsewhere in the world, is an important Government agent that facilitates Financial Inclusion, poverty alleviation, trade, communication, and delivery of Government agency services.
“The trajectory towards an upper-middle-income economy is underpinned by a national priority area of creating a Digital Economy among others,” Muswere said.
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